Case Studies

Intermediate Cardiac Care Unit (ICCU)

The ICCU lead improvement team members reviewed the model for improvement to become aware of the path ahead of them and to become more knowledgeable about the discipline of improvement. They believed this would support their becoming a community of scientists. Figure 14.7 shows how the ICCU team used multiple PDSA cycles within the improvement model to reach its aim of improved communication.

FIGURE 14.7. THE ICCU'S PDSA RAMP OF TESTS.

FIGURE 14.7. THE ICCU'S PDSA RAMP OF TESTS.

Note: D/C = discharge.

Plastic Surgery Section

Review of the improvement model by the section's interdisciplinary lead improvement team provided the structure and discipline of improvement. The team members were eager to have successful improvements, and the model gave them a path forward to follow and a way to measure progress. With all that the lead improvement team was learning about the processes to be improved, the improvement model provided a paced, disciplined way to move through improvement activities without being overwhelmed.

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