Case Studies

Intermediate Cardiac Care Unit (ICCU)

The ICCU lead improvement team members made a high-level flowchart of the process of admission to the ICCU. They used their global aim to identify the start point and end point of their work. Their high-level flowchart is shown in Figure 17.6.

FIGURE 17.6. HIGH-LEVEL FLOWCHART OF ICCU ADMISSION PROCESS.

FIGURE 17.6. HIGH-LEVEL FLOWCHART OF ICCU ADMISSION PROCESS.

FIGURE 17.7. HIGH-LEVEL FLOWCHART FOR BEGINNING OF BREAST REDUCTION PROCESS.

Plastic Surgery Section

To improve access to care, the Plastic Surgery Section lead improvement team members reviewed the current state of appointments for one subpopulation of patients. They chose the breast reduction procedure patients because the lead physician did that procedure with high frequency. It is usually wise to start with an interested physician who can test new ideas with the interdisciplinary team and then you can spread the improvement effort to other physicians and processes. The process shown in Figure 17.7 was completed one breast reduction patient at a time repeatedly throughout the workday. The lead improvement team started to think that there might be a better way to provide care to this special population that might improve access to care and overall quality, satisfaction, and efficiency.

Was this article helpful?

0 0
Positive Thinking As The Key To Success

Positive Thinking As The Key To Success

Download this Guide and Discover How To Find And Monetize on Your Expertise And Strengths. Inside this special report, you'll discover: How positive thinking is one of the key factors in a successful life. Five ways and tools to help you stay positive. Use these to help you keep on track. Case studies that'll inspire you to stick to your dreams. Plus much, much more.

Get My Free Ebook


Post a comment