Intermediate Cardiac Care Unit (ICCU)
Using the selected specific aim of the ICCU concerning the timeliness of assigning patients to beds, the lead improvement team created a fishbone to identify the reasons why the admissions department could not get a bed for a new admission within thirty minutes of the initial phone call (see Figure 19.5).
FIGURE 19.5. FISHBONE DIAGRAM FOR ICCU BED ASSIGNMENT.
Not enough to do the work Other dept. delays
Waiting to talk to MD
Waiting for education
Not adhering to process
Note: VN = visiting nurse.
The lead improvement team created a cause and effect diagram showing the causes of the backlog of appointments keeping patients from being seen in a timely manner (see Figure 19.6). The main categories included patients, processes, providers, and support staff.
Was this article helpful?
Download this Guide and Discover How To Find And Monetize on Your Expertise And Strengths. Inside this special report, you'll discover: How positive thinking is one of the key factors in a successful life. Five ways and tools to help you stay positive. Use these to help you keep on track. Case studies that'll inspire you to stick to your dreams. Plus much, much more.