Cause And Effect Diagrams

Chapter Purpose

Aim. To define cause and effect diagrams and the process of creating them to gain deeper knowledge of the factors that contribute to end results.

Objectives. At the completion of this session, you will be able to

• Define cause and effect diagrams (fishbone diagrams).

• Describe the principle of the web of causation in relation to a fishbone diagram.

• Create a cause and effect diagram specific to the outcome you are studying.

• Describe the function of cause and effect diagrams in the big picture of improvement.

• Develop a process to engage all staff in the creation and modification of a fishbone diagram.

Cause and effect diagrams give you yet more information about causal factors influencing your specific aim and related processes. As described in this chapter, constructing such a graphic can help microsystem members understand the forces that are contributing to a specific aim and thereby identify what might be changed to attain improvement goals. Figure 19.1 shows you where the cause and effect diagram fits in the improvement ramp.

FIGURE 19.1. IMPROVEMENT RAMP: CAUSE AND EFFECT DIAGRAMS.

Success Measure

Success Measure

Action plans Gantt charts Chapter 23

©Chapter 14

You Are

Here Cause and effect diagrams Chapter 19

Process mapping flowcharts

Chapter 17

Action plans Gantt charts Chapter 23

You Are

Here Cause and effect diagrams Chapter 19

Process mapping flowcharts

Chapter 17

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