Center for the Evaluative Clinical Sciences at Dartmouth

John Wiley & Sons, Inc.

Copyright © 2007 by The Health Care Improvement Leadership Development Program. All rights reserved.

Published by Jossey-Bass A Wiley Imprint

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Library of Congress Cataloging-in-Publication Data

Quality by design : a clinical microsystems approach / [edited by] Eugene C. Nelson, Paul B. Batalden, Marjorie M. Godfrey; foreword by Donald M. Berwick.—1st ed. p.; cm.

Includes bibliographical references and index. ISBN: 978-0-7879-7898-3 (pbk.)

1. Medical care—United States—Quality control—Mathematical models. 2. Health services administration—United States—Mathematical models. I. Batalden, Paul B. II. Godfrey, Marjorie M. III. Nelson, Eugene C.

[DNLM: 1. Delivery of Health Care—methods. 2. Delivery of Health Care—organization & administration. 3. Models, Organizational. 4. Quality of Health Care—organization & administration. W 84.1 Q1535 2007] RA399.A3Q343 2007

362.1068—dc22 2006036606

Printed in the United States of America FIRST EDITION

PB Printing 10 987654321

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