Change Concepts

Chapter Purpose

Aim. To understand how change concepts can contribute to developing new change ideas for improvement.

Objectives. At the completion of this unit, you will be able to

• Define a change concept.

• List common change concept categories.

Identify when change concepts enter the overall improvement process. Describe how a change concept can lead to specific change ideas. Describe a clinical example of a change concept applied to a change idea.

Change concepts help to stimulate change ideas for testing the process you hope to improve. The more good change ideas you have the better your prospects for successfully reaching your aim. This chapter describes how you can use a change concept to stimulate specific change ideas and thereby expand your options for redesigning processes and for improving care. A good time to employ change concepts is when you are considering possible changes that can be tested using the plan-do-study-act (PDSA) method (see Figure 21.1).

FIGURE 21.1. IMPROVEMENT RAMP: CHANGE IDEAS.

Success Measure

Success Measure

Action plans Gantt charts You Are copter- 23 ■Jj* Here

Cause and effect diagrams Chapter 19

Process mapping flowcharts Chapter 17

©Chapter 14

Meeting skills Parts 1 & 2 Chapters 12 & 20

Process mapping flowcharts Chapter 17

Meeting skills Parts 1 & 2 Chapters 12 & 20

Chapter 13

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