Conclusion

Knowledge of the purpose, patients, professionals, processes, and patterns of a clinical microsystem drives the design, redesign, and creation of patient-centered services. The design of services leads to critical analysis of the resources needed for the right person to deliver the right care, in the right way, at the right time. Tools and methods to support the transformation of clinical microsystems so they yield better results for patients and staff have been described here and offered for widespread use and adaptation.

The next chapter will show how a microsystem can blend the services it offers together in order to plan care to best meet the needs of each individual patient.

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