Effective Meeting Skills I

Chapter Purpose

Aim. To identify concepts and methods for holding effective and productive meetings with a lead improvement team.

Objectives. At the completion of this unit, you will be able to

• List the four common roles and functions for effective meetings.

• Describe the meeting process and the seven steps in the agenda template.

List the work to be done before meetings.

List the processes to be followed during meetings.

Create a draft list of ground rules for your lead improvement team members to use when learning how to work together in a meeting. Describe the steps for maintaining the rhythm of improvement.

Before your microsystem starts its improvement journey, fundamental organizing should occur to ensure that the interdisciplinary lead improvement team can use disciplined meeting skills and members can succeed in their work together. This chapter addresses an initial set of these skills; later, Chapter Twenty will examine some additional specific useful techniques. (See Figure 12.1.)

FIGURE 12.1. IMPROVEMENT RAMP: MEETING SKILLS.

Success Measure

Success Measure

Action plans Gantt charts Chapter 23

©Chapter 14

Cause and effect diagrams Chapter 19

Process mapping flowcharts Chapter 17

Meeting skills Parts 1 & 2 Chapters 12 & 20

Action plans Gantt charts Chapter 23

Cause and effect diagrams Chapter 19

Process mapping flowcharts Chapter 17

Meeting skills Parts 1 & 2 Chapters 12 & 20

Chapter 13

Once you identify the members of your lead improvement team, they need to begin using effective meeting skills. A key to successful improvement efforts is developing an improvement discipline with rhythm and pace and with actions that recur daily, weekly, monthly, and yearly—and that make local sense. Learning to hold productive and effective meetings is a key part of developing improvement discipline.

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