Malcolm Baldrige National Quality Award

The framework of the Malcolm Baldrige National Quality Award and process (http://www.quality.nist.gov) reflects how leaders create conditions across the macrosystem for continuing improvement of daily work. The Baldrige model makes assumptions about what elements are needed to attain excellence and uses an assessment framework with seven criteria for the design, deployment, and continuous improvement of the results of each element. Figure 4.4 illustrates the general model.

Malcolm Baldrige Model

Source: Adapted from Bossidy & Charan, 2004.

A set of eleven values that macrosystem leadership must understand, embody, and establish throughout the organization supports performance excellence (Baldrige National Quality Program, 2006, p. 1):

• Visionary leadership

• Patient-focused excellence

• Organizational and personal learning

• Valuing staff and partners

• Managing for innovation

• Management by fact

• Social responsibility and community health

• Focus on results and creating value

• Systems perspective

FIGURE 4.4. THE BALDRIGE PROCESS OF IMPROVEMENT.

FIGURE 4.4. THE BALDRIGE PROCESS OF IMPROVEMENT.

Baldrige Methodology
Source: Baldrige National Quality Program, 2006, p. 5.

These values and performance elements illustrate the organizational channels of interaction that senior leaders use to have good conversations and to promote continually improving results at the microsystem level.

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