References

Deming, W. E. (1986). Out of the crisis. Cambridge, MA: MIT Center for Advanced Engineering Study.

Langley, G. J., Nolan, K. M., Norman, C. L., Provost, L. P., & Nolan, T. W. (1996). The improvement guide: A practical approach to enhancing organizational performance. San Francisco: Jossey-Bass.

Liker, J. K. (2004). The Toyota way: 14 management principles from the world's greatest manufacturer.

New York: McGraw-Hill. Shewhart, W. A., with Deming, W. E. (1939). Statistical method from the viewpoint of quality control. Washington, DC: The Graduate School, Department of Agriculture.

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