Baldrige National Quality Program. (2006). Health Care Criteria for Performance Excellence. Retrieved September 1, 2006, from http://www.quality.nist.gov./PDF_files/ 2006_HealthCare_Criteria.pdf.
Buckingham, M., & Coffman, C. (1999). First, break all the rules: What the world's greatest managers do differently. New York: Simon & Schuster.
Gelinas, L., & Bohlen, C. (2002). Tomorrow's workforce: A strategic approach. Irving, TX: VHA.
Godfrey, M. M., Nelson, E. C., & Batalden, P. B. (2002). Assessing^your practice workbook (rev. ed.). Hanover, NH: Dartmouth College.
Godfrey, M. M., Nelson, E. C., Wasson, J. H., Mohr, J. J., & Batalden, P. B. (2003). Microsystems in health care: Part 3. Planning patient-centered services. Joint Commission Journal on Quality and Safety, 29(4), 159-170.
Johnson, S. (2003). The present: The gift that makes you happy and ,succes.ful at work and in life. New York: Doubleday.
Johnson, S., & Blanchard, K. H. (1998). Who moved my cheese? An amazing way to deal with change in your work and in your life. New York: Putnam.
Joint Commission on Accreditation of Healthcare Organizations. (2002). Healthcare at the crossroads: Strategies for addressing the evolving nursing crisis. Retrieved August 31, 2006, from http://www.aacn.nche.edu/Media/pdf/JCAH08-02.pdf.
Lundin, S. C., Paul, H., & Christenson, P. (2000). Fish: A remarkable way to boost morale and improve results. New York: Hyperion.
Nelson, E. C., Batalden, P. B., Huber, T. P., Mohr, J. J., Godfrey, M. M., Headrick, L. A., et al. (2002). Microsystems in health care: Part 1. Learning from high-performing front-line clinical units. Joint Commission Journal on Quality Improvement, 28(9), 472-493.
Roberts, H. V, & Sergesketter, B. F. (1993). Quality is personal: A foundation for total quality management. New York: Free Press.
Schulze, H. (2003, March 1). Strategic leadership: Creating a passion for excellence. Paper presented at the 2003 national conference of the American Medical Group Association, Hollywood, FL.
Tucker, A., Edmondson, A., & Spear, S. (2001, July 30). Why your organization isn't learning all it should. HBS Working knowledge. Retrieved November 8, 2005, from http://hbswk.hbs.edu/ archive/2397.html.
Was this article helpful?
All wart sufferers, this is the day to stop the shame. How I Got Rid Of My Warts Forever and How You Can Get Rid Of Warts Naturally In 3 Days. With No Blisters, No Scars, And No Pain Without medications or expensive procedures. All by applying a simple, very natural and unbelievable FREE substance that can be found in almost every household.