Baldrige National Quality Program. (2006). Health Care Criteria for Performance Excellence. Retrieved September 1, 2006, from http://www.quality.nist.gov./PDF_files/2006_ HealthCare_Criteria.pdf. Batalden, P. B., Nelson, E. C., Gardent, P. B., & Godfrey, M. M. (2005). Leading the macrosystem and mesosystem for microsystem peak performance. In S. Berman (Ed.),
From front office to front line: Essential issues for health care leaders (pp. 1-40). Oakbrook Terrace, IL: Joint Commission Resources. Bate, P. (1994). Strategies for cultural change. Boston: Butterworth-Heinemann. Bruner, J. S. (1960). The process of education. New York: Random House. Buckingham, M., & Clifton, D. O. (2001). Now, discover your strengths. New York: Free Press. Deming, W. E. (1986). Out of the crisis. Cambridge, MA: MIT Center for Advanced Engineering Study.
Denove, C., & Power, J. (2006). Satisfaction: How every great company listens to the voice of the customer. New York: Penguin Group. Godfrey, M., Nelson, E., & Batalden, P. (2005). Clinical microsystems: A path to healthcare excellence.
Toolkit. Hanover, NH: Dartmouth College. Hurwitz, B., Greenhalgh, T., & Skultans, V (2004). Narrative research in health and illness.
Malden, MA: BMJ Books. Institute for Healthcare Improvement. (2000). Idealized design of clinical office practices. Boston: Author.
Institute for Healthcare Improvement. (2006). Pursuing perfection: Raising the bar for health care performance. Retrieved June 1, 2006, from http://www.ihi.org/IHI/Programs/ PursuingPerfection.
Institute of Medicine (U.S.), Committee on Quality of Health Care in America. (2001).
Crossing the quality cha.sm: A new health system for the 21st century. Washington, DC: National Academies Press.
Kolb, D. A. (1984). Experiential learning: Experience as the source of learning and development. Upper
Saddle River, NJ: Prentice Hall. Kotter, J. P. (1996). Leading change. Boston: Harvard Business School Press. Kotter, J. P., & Cohen, D. S. (2002). The heart of change: Real-life stories of how people change their organizations. Boston: Harvard Business School Press. Nelson, E. C., Rust, R. T., Zahorik, A., Rose, R. L., Batalden, P., & Siemanski, B. A. (1992). Do patient perceptions of quality relate to hospital financial performance? Journal of Health Care Marketing, 12(4), 6-13. Quinn, J. B. (September 9, 1999). Letter to the editor. Valley News (Lebanon, NH), p. 7. Schon, D. A. (1983). The reflective practitioner: How professionals think in action. New York: Basic Books.
Weick, K. E. (2000). Emergent change as a universal in organizations. In M. Beer & N. Nohria (Eds.), Breaking the code of change (pp. 223-241). Boston: Harvard Business School Press.
Zimmerman, B., Lindberg, C., & Plsek, P. (1999). Edgeware: Insights from complexity science for health care leaders. Irving, TX: VHA.
Was this article helpful?
Download this Guide and Discover How To Find And Monetize on Your Expertise And Strengths. Inside this special report, you'll discover: How positive thinking is one of the key factors in a successful life. Five ways and tools to help you stay positive. Use these to help you keep on track. Case studies that'll inspire you to stick to your dreams. Plus much, much more.