References

Godfrey, M., Nelson, E., & Batalden, P. (2005a). Clinical microsystems: A path to healthcare excellence. Toolkit. Hanover, NH: Dartmouth College.

Godfrey, M., Nelson, E., & Batalden, P. (2005b). Clinical Microsystems: A path to healthcare excellence: Improving care between your clinical units. Workbook. Hanover, NH: Dartmouth College. Available http://www.jcrine.com.

Godfrey, M., Nelson, E., & Batalden, P. (2005c). Clinical Microsystems: A path to healthcare excellence: Improving care within your inpatient units and emergency department. Workbook. Hanover, NH: Dartmouth College.

Kelsch, J. (1990). Continuous quality improvement: The Xerox way. Presented at a meeting of the West Paces Ferry Hospital Association, Atlanta, GA.

Mayo, C. (n.d.). Quoted on the Web page Jobs at Mayo Clinic. Retrieved June 27, 2006, from http://www.mayoclinic.org/jobs.

Zimmerman, B., Lindberg, C., & Plsek, P. (1999). Edgeware: Insights from complexity science for health care leaders. Irving, TX: VHA.

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