References

Langley, G. J., Nolan, K. M., Norman, C. L., Provost, L. P., & Nolan, T. W. (1996). The improvement guide: A practical approach to enhancing organizational performance. San Francisco: Jossey-Bass.

Mohr, J., Mahoney, C. C., Nelson, E. C., Batalden, P. B., & Plume, S. K. (1998). Learning from the best: Clinical benchmarking for best patient care. In E. C. Nelson, P. B. Batalden, & J. C. Ryer (Eds.), Clinical improvement action guide. Oakbrook Terrace, IL: Joint Commission on Accreditation of Healthcare Organizations.

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