References

Amalberti, R., Auroy, Y, Berwick, D., & Barach, P. (2005). Five system barriers to achieving ultra-safe health care. Annals of Internal Medicine, 142(9), 756-764. Argyris, C. (1991, May/June). Teaching smart people how to learn. Harvard Business Review, pp. 99-109.

Argyris, C., & Schön, D. A. (1996). Organizational learning. Reading, MA: Addison-Wesley. Baldrige National Quality Program. (2006). Health Care Criteria for Performance Excellence. Retrieved September 1, 2006, from http://www.quality.nist.gov/PDF_files/ 2006_HealthCare_Criteria.pdf. Barker, R. G., & Schoggen, P. (1973). Qualities of community life. San Francisco: Jossey-Bass. Batalden P. B., Berwick, D., Bisognano, M., Splaine, M., Baker, G. R., & Headrick, L. (1998). Knowledge domains for health professional students seeking competency in the continual improvement and innovation of health care. Boston: Institute for Healthcare Improvement. Batalden, P., & Leach, D. (2005). The inner and outer life in medicine: Honoring values, relationships, and the human element in physicians' lives. San Francisco: Jossey-Bass. Batalden, P. B., Nelson, E. C., Gardent, P. B., & Godfrey, M. M. (2005). Leading the macrosystem and mesosystem for microsystem peak performance. In S. Berman (Ed.), From front office to front line: Essential issues for health care leaders (pp. 1-40). Oakbrook Terrace, IL: Joint Commission Resources. Batalden, P. B., Nelson, E. C., Mohr, J. J., Godfrey, M. M., Huber, T. P., Kosnik, L., et al. (2003). Microsystems in health care: Part 5. How leaders are leading. Joint Commission Journal on Quality and Safety, 29(6), 297-308. Beer, M., & Nohria, N. (Eds.). (2000). Breaking the code of change. Boston: Harvard Business School Press.

Bensimon, E. M. (1989). The meaning of "good presidential leadership": A frame analysis.

Review of Higher Education, 12(2), 107-123. Bensimon, E. M. (1990). Viewing the presidency: Perceptual congruence between presidents and leaders on their campuses. Leadership Quarterly, 1, 71-90. Birnbaum, R. (1992). How academic leadership works: Understanding .success and failure in the college presidency. San Francisco: Jossey-Bass. Bolman, L. G., & Deal, T. E. (1984). Modern approaches to understanding and managing organizations.

San Francisco: Jossey-Bass. Bolman, L. G., & Deal, T. E. (1991). Leadership and management effectiveness: A multiframe, multi-sector analysis. Human Resource management, 30(4), 509-534. Bolman, L. G., & Deal, T. E. (1992a). Leading and managing: Effects of context, culture and gender. Education Administration Quarterly, 28, 314-329. Bolman, L. G., & Deal, T. E. (1992b). Reframing leadership: The effects of leaders' images of leadership.

Greensboro, NC: Center for Creative Leadership. Bolman, L. G., & Deal, T. E. (2003). Reframing organizations: Artistry, choice, and leadership

(3rd ed.). San Francisco: Jossey-Bass. Bossidy, L., & Charan, R. (with Burck, C.). (2002). Execution: The discipline of getting things done.

New York: Crown Business. Bossidy, L., & Charan, R. (with Burck, C.). (2004). Confronting reality: Doing what matters to get things right. New York: Crown Business.

Centers for Medicare and Medicaid Services. Retrieved Oct. 19, 2006, from http://www.cms.hhs.gov/HospitalQualityInits/25_HospitalCompare.asp.

Damelio, R. (1996). The basics of process mapping. New York: Quality Resources.

Dixon, N. M. (1999). The organizational learning cycle: How we can learn collectively (2nd ed.). Brookfield, VT: Gower.

Fisher, R., Kopelman, E., & Schneider, A. K. (1994). BeyondMachiavelli: Tools for coping with conflict. Cambridge, MA: Harvard University Press.

Frick, D. M., & Spears, L. C. (Eds.). (1996). On becoming a servant-leader: The private writings of Robert K. Greenleaf. San Francisco: Jossey-Bass.

Fujimoto, T. (1999). The evolution of a manufacturing system at Toyota. New York: Oxford University Press.

Gibson, R., & Bennis, W. G. (1997). Rethinking the future: Rethinking business,principles, competition, control & complexity, leadership, markets and the world. Sonoma, CA: Nicholas Brealey.

Greif, M. (1991). The visual factory: Building participation through shared information. Cambridge, MA: Productivity Press.

Harry, M., & Schroeder, R. (2000). Six sigma: The breakthrough management strategy revolutionizing the world's top corporations. New York: Doubleday.

Heimovics, R. D., Herman, R. D., & Jurkiewicz Coughlin, C. L. (1993). Executive leadership and resource dependence in nonprofit organizations: A frame analysis. Public Administration Renew, 53(5), 419-427.

Heimovics, R. D., Herman, R. D., &Jurkiewicz Coughlin, C. L. (1995). The political dimension of effective nonprofit executive leadership. Nonprofit Management and Leadership, 5(3), 233-248.

Henderson, L. (1935). Physician and patient as a social system. New England Journal of Medicine, 212(18), 819-823.

Hunt, V. D. (1996). Process mapping: How to reengineer your business process. Hoboken, NJ: Wiley.

Institute of Medicine (U.S.), Committee on Quality of Health Care in America. (2001). Crossing the quality cha.sm: A new health system for the 21st century. Washington, DC: National Academies Press.

James, B. C. (1993). Quality improvement in the hospital: Managing clinical processes. The

James, B. C., & Savitz, L. (2005). Cost of poor quality and waste in delivery systems. Paper presented at the AHRQFourth Annual Meeting of the IDSRN, Washington, DC.

Kahneman, D., & Tversky, A. (1982). The psychology of preferences. Scientific American, 246(1), 160-173.

Kofman, F., & Senge, P. M. (1993). Communities of commitment: The heart of learning organizations. Organizational Dynamics, 22(2), 5-21.

Kotter, J. P. (1996). Leading change. Boston: Harvard Business School Press.

Kotter, J. P. (1999). John P Kotter on what leaders really do. Boston: Harvard Business School Press.

Kotter, J. P., & Cohen, D. S. (2002). The heart of change: Real-life stories of how people change their organizations. Boston: Harvard Business School Press.

Kuhn, T. S. (1970). The structure of scientific revolutions (2nd ed.). Chicago: University of Chicago Press.

Lakoff, G. (2004). Don't think of an elephant! Know your values and frame the debate: The essential guide for progressives. White River Junction, VT: Chelsea Green.

Lakoff, G., & Johnson, M. (1999). Philosophy in the flesh: The embodied mind and its challenge to western thought. New York: Basic Books.

Langley, G. J., Nolan, K. M., Norman, C. L., Provost, L. P., & Nolan, T. W. (1996). The improvement guide: A practical approach to enhancing organizational performance. San Francisco: Jossey-Bass.

Lewin, K. (1951). Field theory in social science: Selected theoretical papers. New York: HarperCollins.

Lewin, K., & Lewin, G. W. (1948). Resolving social conflicts: Selected papers on group dynamics, 1935-1946. New York: HarperCollins.

Liker, J. K. (2004). The Toyota way: 14 management principles from the world's greatest manufacturer. New York: McGraw-Hill.

McCaskey, M. B. (1982). The executive challenge: Managing change and ambiguity. Boston: Pitman.

Monden, Y (1993). The Toyota management system: Linking the seven key functional areas. Cambridge, MA: Productivity Press.

Monden, Y (1998). Toyota production system: An integrated approach to just-in-time (3rd ed.). Norcross, GA: Engineering & Management Press.

Nelson, E. C., Splaine, M. E., Batalden, P. B., & Plume, S. K. (1998). Building measurement and data collection into medical practice. Annals of Internal Medicine, 128(6), 460-466.

Ohno, T. (1988). Toyota production system: Beyond large-scale production. Cambridge, MA: Productivity Press.

Oshry, B. (1996). Seeing systems: Unlocking the mysteries of organizational life. San Francisco: Berrett-Koehler.

Quinn,J. B. (1992). Intelligent enterprise: A knowledge and service based paradigm for industry. New York: Free Press.

Schein, E. H. (1999). The corporate culture survival guide: Sense and nonsense about culture change. San Francisco, Jossey-Bass.

Schein, E. H. (2003). DEC is dead, long live DEC: The lasting legacy of Digital Equipment Corporation. San Francisco: Berrett-Koehler.

Scholtes, P. R. (1988). The team handbook: How to use teams to improve quality. Madison, WI: Joiner.

Scholtes, P. R. (1998). The leader's handbook: Making things happen, getting things done. New York: McGraw-Hill.

Scott, W. R. (1987). Organizations: Rational, natural, and open systems (2nd ed.). Upper Saddle River, NJ: Prentice Hall.

Senge, P. M., Scharmer, C. O., Jaworski, J., & Flowers, B. S. (2004). Presence: Human purpose and the field of the future. Cambridge, MA: SoL.

Toyoda, E. (1987). Toyota: Fifty years in motion: An autobiography. Tokyo and New York: Kodansha International.

Weick, K. E. (1995). Sensemaking in organizations. Thousand Oaks, CA: Sage.

Weick, K. E. (2000). Emergent change as a universal in organizations. In M. Beer & N. Nohria (Eds.), Breaking the code of change (pp. 223-241). Boston: Harvard Business School Press.

Weick, K. E. (2001). Making sense of the organization. Malden, MA: Blackwell.

Weick, K. E., & Sutcliffe, K. M. (2001). Managing the unexpected: Assuring high performance in an age of complexity. San Francisco: Jossey-Bass.

Weick, K. E., & Sutcliffe, K. M. (2003). Hospitals as cultures of entrapment: A reanalysis of the Bristol Royal Infirmary. California Management Review, 45(2), 73-84.

Wimpelberg, R. K. (1987). Managerial images and school effectiveness. Administrator's Notebook, 32(4), 1-4.

Womack, J. P., &Jones, D. T. (1996). Lean thinking: Banish waste and create wealth inyour corporation. New York: Simon & Schuster.

Womack, J. P., Jones, D. T., & Roos, D. (1991). The machine that changed the world: How Japan's secret weapon in the global auto wars will revolutionize western industry. New York: HarperPerennial.

Zimmerman, B. J., & Hayday, B. (1999, July). A board's journey into complexity science: Lessons from (and for) staff and board members. Group Decision and Negotiation, 8, 281-303.

Zimmerman, B., Lindberg, C., & Plsek, P. (1999). Edgeware: Insights from complexity science for health care leaders. Irving, TX: VHA.

CHAPTER FIVE

Was this article helpful?

0 0
Positive Thinking As The Key To Success

Positive Thinking As The Key To Success

Download this Guide and Discover How To Find And Monetize on Your Expertise And Strengths. Inside this special report, you'll discover: How positive thinking is one of the key factors in a successful life. Five ways and tools to help you stay positive. Use these to help you keep on track. Case studies that'll inspire you to stick to your dreams. Plus much, much more.

Get My Free Ebook


Post a comment