Batalden, P. B., Nelson, E. C., & Roberts, J. S. (1994). Linking outcomes measurement to continual improvement: The serial "V" way of thinking about improving clinical care.

Joint Commission Journal on Quality Improvement, 20(4), 167-180. Deming, W. E. (1986). Out of the crisis. Cambridge, MA: MIT Center for Advanced Engineering Study.

Donaldson, M. S., & Mohr, J. J. (2000). Exploring innovation and quality improvement in health care microsystems: A cross-case analysis. Technical Report for the Institute of Medicine Committee on the Quality of Health Care in America. Washington, DC: Institute of Medicine. Institute of Medicine (U.S.), Committee on Quality of Health Care in America. (2001).

Crossing the quality A new health system for the 21st century. Washington, DC: National Academies Press.

Nelson, E. C., Greenfield, S., Hays, R. D., Larson C., Leopold, B., & Batalden, P. B. (1995). Comparing outcomes and charges for patients with acute myocardial infarction in three community hospitals: An approach for assessing "value." International Journal for Quality in Health Care, 7(2), 95-108. Nelson, E. C., Mohr, J. J., Batalden, P. B., & Plume, S. K. (1996). Improving health care: Part 1. The clinical value compass. Joint Commission Journal on Quality Improvement, 22(4), 243-258.

Quinn,J. B. (1992). Intelligent enterprise: A knowledge and service based paradigm for industry. New York: Free Press.

Wheatley, M.J., & Kellner-Rogers, M. (1996). A simpler way. San Francisco: Berrett-Koehler.

Was this article helpful?

0 0
Your Heart and Nutrition

Your Heart and Nutrition

Prevention is better than a cure. Learn how to cherish your heart by taking the necessary means to keep it pumping healthily and steadily through your life.

Get My Free Ebook

Post a comment