References

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De Bono, E. (1992). Serious creativity: Using the power of lateral thinking to create new ideas. New York: HarperBusiness.

Deming, W. E. (1986). Out of the crisis. Cambridge, MA: MIT Center for Advanced Engineering Study.

Langley, G. J., Nolan, K. M., Norman, C. L., Provost, L. P., & Nolan, T. W. (1996). The improvement guide: A practical approach to enhancing organizational performance. San Francisco: Jossey-Bass.

Nelson, E. C., Batalden, P. B., & Ryer, J. C. (Eds.). (1998). Clinical improvement action guide. Oakbrook Terrace, IL: Joint Commission on Accreditation of Healthcare Organizations.

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