Review Questions

1. What is a fishbone diagram?

2. How would you describe a web of causation?

3. What are the benefits of using cause and effect diagrams as an improvement tool?

4. What is a common structure used to draw cause and effect diagrams?

5. How do you make a fishbone diagram when you are in an improvement team?

6. How might you engage all members of your microsystem in creating and refining a fishbone diagram?

FIGURE 19.6. FISHBONE DIAGRAM FOR PLASTIC SURGERY APPOINTMENT BACKLOG.

Patients Process

FIGURE 19.6. FISHBONE DIAGRAM FOR PLASTIC SURGERY APPOINTMENT BACKLOG.

Patients Process

Clinical Microsystem
Note: OR = operating room.

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