What Are Some Tips for Creating a Deployment Flowchart

Start by drawing a table with columns for the people, roles, or groups that the process flows through. Enter the name of a person, role, or group at the top of each column.

After you have created the table, insert the sequential flowchart steps to show which person, role, or group is responsible for which action. The horizontal lines define internal customer-supplier relationships. Correct identification of these

FIGURE 17.5. SECTION OF DEPLOYMENT FLOWCHART FOR ENROLLMENT IN OUTPATIENT CYSTIC FIBROSIS CLINIC.

Patient

Secretary Nurse

Physical Therapist

Nutritionist

Social Worker

Specialist/ Other

Patient presents ^with failure/ vto thrive/

Patient evaluation: with PCP, pediatrician, radiologist, or surgeon

Repeat

r

sweat test

NO

( ^

L

Genetic

\ y

test

customer-supplier relationships is important if the handoffs are to become defect free. It is very useful to use a deployment flowchart when you are beginning to explore customer requirements within a process that must be actively designed to produce value-added activities and outcomes.

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