Quality Management Systems ISO 9000 Series

Iso 9000 Figure

The worldwide standards adopted since the late 1980s are the International Organization for Standardisation (ISO) ISO 9000 series, the most recent version of which is ISO 9000 2005. These are designed to ensure that customers are guaranteed the same quality when purchasing from a company in any country that has adopted these standards, provided that a company has the following Standardised processes of quality assurance A system of corrective actions Management review of the quality systems...

Continuous Improvement

Continuous Improvement Any Industry

Having a set of procedures written down and in place is only the very first small step down the road to a Total Quality organisation. The key to going further along this road, is to recognise that all procedures and processes can be continuously improved. The activity of continuous improvement requires the involvement of all staff, at whatever level in the organisation. In this activity nobody is exempt, least of all the Manager, who must lead by example B-32 . Three key groups of people who...